Confused with IT Companies in Pittsburgh?

These days, hiring an IT company is almost the equivalent of taking on a new business partner. IT consultants take a vested interest in the growth and development of a company as technology plays a core role in the company’s processes and infrastructure.

IT consultants have moved beyond just fixing problems or putting out fires. Now, IT consultants help business owners and executives create a technological platform that will launch a company into the next phase of growth. So, if you are getting ready to hire an IT company to help you with your technology needs, then you need to consider how the investment fits into your corporate vision and goals.

Below, are some things you need to know before hiring IT companies in Pittsburgh:

Services IT Companies In Pittsburgh Should Offer

Any capable IT company needs to be able to operate at a basic level. What does that mean in today’s IT industry? It says that an IT company should be able to provide the following services or products:

Managed IT

Managed IT encompasses a wide range of services that are geared toward managing and maintaining your IT network. It is a support strategy in which a company provides proactive IT support, maintenance, monitoring, and security. Instead of paying every time you have an issue you will have easily-predictable, monthly subscription payments. It’s just that simple. One payment covers everything.

On-Site Support or Remote Help Desk

IT Companies that value customer service will offer a comprehensive customer support package that includes both on-site support and remote help desk support. Many IT companies in Pittsburgh now provide 24/7 assistance for clients.

IT Security

When we think of cybersecurity, we often think of significant network breaches in mega corporations that make the news. However, small and mid-sized businesses are also vulnerable to cyber attacks. Therefore, any IT company that you hire MUST provide IT cybersecurity service. This type of service is so essential that there is no reason to even look at a company that doesn’t offer some kind of security.

Some services that you may want to look for include:

  • Network security
  • Email security
  • Two-factor authentication
  • Identity verification
  • Role-based access
  • Email security
  • Spam filtering
  • Wi-Fi security
  • Data encryption
  • Data backup
  • Physical security integration
  • Firewall implementation and monitoring
  • Internet traffic monitoring
  • Antivirus implementation and monitoring

Cloud Services

As security features are vital to your company’s protection, cloud services are now becoming more essential for your company’s productivity. IT company’s offer a wide range of cloud services geared toward enhancing communication, storing and sharing data, and project collaboration.

IT companies that offer cloud services can help you reduce operational costs, tighten your security, create a scalable system, and reduce your equipment and software overhead.

Business Phone Services

The most powerful, simple, and dependable communication technology in business today is Voice over Internet Protocol (VoIP). There are several reasons for this:

  1. Savings. VoIP is more cost-effective than conventional phones for local and international use.
  2. Remote capability. You can utilize a VoIP system from any facility in the world that hosts an Internet connection.
  3. Versatility. You can access a VoIP on any Internet-based device such as a phone, tablet, computer, smartphone.
  4. Multi-functional. VoIP systems offer numerous features that companies use every day to communicate with employees, business partners, and customers or clients.

Business Continuity

Businesses in Pittsburgh face various security and environmental threats. Since your company may be dependent on technology and bound by strict compliance regulations, protecting your entire IT system is vital for business continuity.

What would happen right now if the IT system in your business suddenly failed? Do have a back-up plan for continuing your operations or would your organization stop?

Right Hand can help you develop a stable and robust infrastructure that can handle security breaches, natural disasters, or other emergencies. We can assess your business practices, creating a business continuity plan which factors in all security measures necessary to protect your IT assets and data for the future. We can also manage all of your digital assets and monitor your system at all times so that we can quickly respond to any issues that arise.

Managed IT Services Pricing Structure

If you are frustrated with never knowing how much you are going to pay for IT service, then you should look for a company that offers flat-fee service instead. Managed IT Service providers can give you a guaranteed bottom-line price structure that allows you to budget for your IT service.

Even if you don’t know about IT, you should know what you are getting in return for your IT investment. A flat-fee service provider can also outline all the services that you are receiving for what you pay.

These days it is imperative that you know what type of service you are receiving from your IT provider. Flat-Fee IT services in Austin are nothing new or unique. However, they are definitely not all the same. Therefore, before you agree to an outsourced service, you need to sit down with an IT consultant and find out what services are available, which services are valuable, and which services are absolutely vital.

Complete IT Services in Pittsburgh, Pennsylvania

Right Hand partners with businesses across the Greater Pittsburgh Area to discover and implement IT solutions that protect the networks and data while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive our world today.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at or start an online chat. We are here to help you!