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Privacy Policy

1. Introduction

Right Hand Technology Group (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our managed services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of information

a. Personal Information

  • Contact Details: Name, email address, phone number, mailing address.
  • Identification Information: Government-issued ID numbers (where applicable).
  • Payment Information: Credit card details, billing addresses.

b. Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Information on how you access and use our services, including pages visited, time spent, and interactions.

c. Business Information

  • Client Data: Data related to your business operations that you entrust to us for managed services.
  • Operational Data: Information necessary to deliver and improve our services, such as system performance metrics.

d. Other Information

  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analyze trends.

3. How We Use Your Information

We utilize the collected information for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our managed services.
  • Communication: To respond to inquiries, send updates, and communicate important information regarding our services.
  • Security: To monitor and protect the security of our services and your data.
  • Compliance: To comply with legal obligations and enforce our terms and policies.
  • Analytics: To analyze usage patterns and enhance user experience

4. How We Share Your Information

We may share your information in the following circumstances:

a. Service Providers

We engage third-party vendors and service providers to perform functions and provide services to us, such as data storage, processing, and analytics. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

d. Protection of Rights

To protect the rights, property, or safety of Right Hand Technology Group, our clients, or others.

e. Aggregated Data

We may share aggregated or anonymized information that does not personally identify you.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Protecting data transmission through SSL/TLS encryption.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Audits: Conducting security assessments and audits to identify and mitigate vulnerabilities.
  • Incident Response: Maintaining protocols to address data breaches and security incidents promptly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information under certain conditions.
  • Restriction: Request restriction of processing your personal information.
  • Portability: Request transfer of your personal information to another organization.
  • Objection: Object to the processing of your personal information for specific purposes. 

To exercise these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and services. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. We ensure that appropriate safeguards are in place to protect your data during international transfers.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at 412-254-4448.