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24/7 Help Desk Support

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Pittsburgh's Most Responsive IT SUPPORT

Your business can’t wait hours for IT support. That’s why Right Hand Technology Group has a 12-minute response time service level objective, backed by our enterprise-class help desk supporting Pittsburgh businesses 24/7/365. From critical system outages to routine support needs, our local team is ready to respond.

Enterprise support scaled for your business

Experts at your disposal have your back for any variety of issues.

Quick Response

Quick response time ensures your requests are resolved as quickly as possible. Especially with time-sensitive incidents.

Friendly & Professional

Expect us to always conduct our relationships with you with the utmost respect and professionalism.

Qualified

Our agents are certified and educated in information technology and science and are trained in IT support and resolution.

Remote Assistance

We’re always one call, email, or chat away. We can help you remotely through conversation or remote access to your system.

24/7 Access

Available for support 24 hours, 7 days a week. Rest easy knowing your business is in good hands at any time of day.

Satisfaction Guaranteed

Right Hand Tech offers satisfaction guaranteed. We will work to meet your expectations of IT support or your money back.

24/7 Support

What does your company gain from help desk support?

  • Swift answers to resolve pressing technology problems
  • Support for Microsoft 365 and line of business applications
  • Free up time for in-house employees to focus on larger issues

Help Desk Support from Right Hand provides our valued customers with real-time answers to troubling technology questions. Our team of professional technicians is always available each time a client calls. We not only assist our customers with troubleshooting and resolving technology issues, but also document the issues and resolutions to save our customers’ time in the future.

Who needs supplemental support?

Right Hand believes in keeping the Help Desk Support process simple. To access our team of professional technicians, our clients can create a ticket by telephone, email, or via help desk chat. Once our staff has a thorough understanding of the problem our client is facing, we are then able to craft the solution to bring the issue to a swift resolution. Those solutions include:

  • Customized IT packages to meet each business’ needs
  • Predictable and affordable monthly payments
  • Secured backup and recovery services
  • Vendor management services
  • IT security services
  • Hardware as a service (HaaS)
  • Cloud computing services

A TEAM FOR THE COST OF AN EMPLOYEE

As a less-collaborative model than our Supplemental IT program, the Right Hand Tech help desk program still offers support to your internal team for less than the cost of an employee.

Utilize our team’s expertise, experience, and specialization without the hassle of hiring a new employee and dealing with the associated costs. Utilize our personnel as much or as little as needed and keep peace of mind knowing your IT needs are supported.

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Additional Expertise

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Cost Efficiency

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Flexibility

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Peace of Mind

We Can Help!

If you’re not sure how we can help you, schedule a free consult with us to discuss your needs, options, cost, and more. Our free scheduled call is risk-free and requires no commitment, we can’t wait to hear from you! If you’re not quite ready to talk, but want to keep reading, check out our other services pages or blog if you haven’t quite found what you’re looking for.

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