Over the past 15 years, our team has worked with many clients from just a handful of computers to clients with locations around the globe and hundreds of computers. We have developed what we think is a suite of offerings that provides what the vast majority of the businesses we come across need. Having said that, companies do not come from cookie cutters, so we do not try forcing a cookie cutter solution on our clients. This is why every solution is unique for your unique needs. The following is an outline of some of the services included in our TMP.
Server Monitoring & Management – Your servers are a very critical piece of your business. Waiting for the fire to be well underway is not a good way to handle your servers and technology. Because of that, we will monitor and manage your servers 24x7x365.
Network Management – The network is an important piece of your IT infrastructure. Without properly configured network equipment, your data traffic can bring your productivity to a halt. We will analyze your network setup and make recommendations and changes as needed.
Firewall Management – If you have an internet connection, and who doesn’t, you need a firewall. An improperly configured firewall or the lack of a business grade firewall can leave you exposed to threats on the internet. As part of our service, we will install, monitor, and manage your firewall(s) to make sure you have adequate protection.
Desktop Management – Desktops are where the users spend most of their time and where productivity can be lost quickly. Our desktop management service aims to improve productivity by minimizing desktop issues through consistent maintenance and proactive management.
Antivirus and Patch Management – Way too much down time is lost to viruses and malware. With our antivirus and patch management service, your technology will be up to date and protected from the latest threats.
Help Desk – provide your users with our help desk services, so they can quickly contact a support expert, get their computer issues resolved, and get back to producing for your company. We can work with users over the phone and remotely access their machine if needed to troubleshoot most issues. This provides fast access to technical support, so your users are not sitting around waiting for a support tech to arrive onsite.
Budgeting – It’s hard to develop a technology strategy without a budget. Part of managing your IT is helping you budget future IT capital and operational expenses. We also help our clients develop project budgets as well as help them get the most technology from their budgets.
Immediate, Short and Long Term IT Strategies (CIO Services) – Technology needs to be well thought out to get the biggest benefit from it. Many companies approach technology with a reactive mindset. We work with our clients from day one to determine where they are and where they want to go. Then we develop a long term plan and the budgeting to go with it.
Data Protection Management (Disaster Recovery) – One of the areas we focus on the most is Business Continuity. As part of our TMP, we will look at how your data is backed up, how often, to where and how it is verified. We will then make recommendations as needed followed by ongoing monitoring to make sure in the chaos of a disaster your data is recoverable.